Returns & Refunds policy

You are entitled to cancel your order within 3 days without giving any reason for doing so.

The deadline for canceling an order is 3 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@almaapools.com

We will reimburse you no later than 3 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for refund:

In order for the goods or services to be eligible for a return, please make sure that:

• The goods or services were purchased in the last 3 days

• The goods are in the original condition

The following goods and services cannot be returned:

• The supply of goods and services made to your specifications or clearly personalized.

• The supply of goods and services which according to their nature are not suitable to be returned, for example goods and services which deteriorate rapidly or where the date of expiry is over.

• The supply of goods and services which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods and services which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@almaapools.com